PURITY HAIR DESIGN SALON POLICIES

CARD ON FILE

Purity Hair Design requires a credit card on file to reserve an appointment. If you prefer not to have a card on file, a 50% deposit must be made at least 48 hours prior to your appointment. If neither of these options works for you, you are welcome to come in on a walk-in basis.

CANCELLATION POLICY

Our entire team at Purity Hair Design is committed to providing you with an amazing experience and service in the salon. We understand that life can change unexpectedly, and at times, it may affect your appointment with us. However, we kindly request that clients give 48-hour notice to avoid any cancellation fees and so that we may offer that time to a client on our waiting list.

When canceling or adjusting any service with less than 24 hours' notice, your card on file will be charged 50% of your scheduled service cost.

Our cancellation policy is in place to provide a predictable livelihood for our stylists. Thank you for your cooperation and understanding.

SERVICE ADJUSTMENT POLICY

If you are not satisfied with your service, please email us within 7 days of your original appointment. Purity Hair Design will contact you to discuss the scheduling of an adjusted service. In most cases, this is a complimentary service unless the service plan has changed. If this is the case, there may be an additional charge.

LATE ARRIVALS

In consideration for other guests, 10-minute late arrivals will be accommodated to the extent the stylist’s schedule allows. Your appointment may be rescheduled or shortened with no reduction in service cost. Please be aware that arriving 15 minutes or later for an appointment may result in a rescheduled appointment, and the card on file will be charged 50% of the scheduled services.

CHILD POLICY

Parents, please note that it is essential to make childcare arrangements prior to your salon appointment so that you and other guests may enjoy your time with us to the fullest. We have a no-child policy in place for the safety of your children and for our other guests to be able to fully relax and enjoy their appointment.

MINOR POLICY

If your child is receiving a service in the salon, a parent MUST be present for the consultation portion of the appointment to assure that everyone understands what is being done and what the charges of that service will be. If your child is over 18 but a parent is paying for the service being provided, it is still required that a parent be present for the consultation portion of the service.